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Rinsekind

Order status

Where your order is

Every order gets its own live status page, hosted securely by Shopify, which updates as the parcel moves.

Finding your status page

The link is in your order confirmation email, sent within a few minutes of checkout, under "View your order". It stays valid, so you can keep coming back to it.

Tracking

When the parcel is dispatched we send a second email with the carrier's tracking number. Tracking can take up to a business day to start showing movement after that email arrives.

Can't find the email?

Check your spam and promotions folders for a message from RINSEKIND, and search for the email address you used at checkout. If it's genuinely not there, contact us with the name and address you ordered under and we'll resend it.

Something's wrong with the order

Damage, a missing item, or a parcel that's stopped moving — see shipping and returns for what we do in each case, then message us.